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Sep 23, 2020

Episode Summary : 

In this episode, Diane shares great information to know about traveling and using an agency, but her expertise in how she runs and operates her business is going to give you so much value. She shares strategies on how to stay in the top 1-3% in your business, how to keep clients for life, and how she has been wildly successful for thirty-two years.

This was an excellent conversation and one you will not want to miss. Many people claim to be experts, but it is easy to see that Diane is an expert in her business and she has so much to share that every business owner should know and apply to their business. 


Name Of the Guest: Diane Mason

About the Guest : 

Diane Mason is a true expert in her industry as the owner of the Cruise and Travel Planner with her husband Jim Mason. She has been in her business for thirty-two years after leaving the Navy where you served proudly for six years. Her love of travel with the Navy made becoming a travel agent a perfect career choice.

She has since achieved the Certification of ECCS and is the only CLIA Certified Elite Cruise Counselor Scholar in the state of Missouri and one of the seventeen who hold this esteemed certification in North America. 

Diane has been awarded the Circle of Excellence Award for the past seven years and is in the top 40 travel agencies out of 3500 agencies.  

With a storefront office, three full-time agents, four Independent Contractors working with her located up and down the Eastern Seaboard, and one administrative support staff, The Cruise & Travel Planner averages approximately 4 million in gross sales annually and rising.

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About the Host: 

Ann Carden is a highly sought-after Expert Business Growth Consultant, Marketing Strategist, three-time published Author and a #1 Bestselling Author, and Professional Speaker for small businesses and entrepreneurs.  

With more than forty-one years of business experience and coaching and consulting hundreds of coaches, entrepreneur’s and owners in more than forty different industries to more success, Ann knows what it takes to succeed in all areas of business.

After spending thirteen years in corporate business management, Ann started her journey as an entrepreneur building businesses for herself for twenty-nine years. Here first business started out of financial hardship and Ann was able to propel that business into the international market (before the internet.)

After selling that business, she went on to start and build five more businesses to succeed. She has sold those businesses and today has a passion for helping small business owners and entrepreneurs build their success.

She has been featured on the affiliates of ABC, NBC, CW, and FOX, among many other media outlets. Her articles have been published on Small Business Trendsetters and Business Innovators Magazine, and she has been a featured guest on multiple podcast shows such as; “Business Innovators Radio” podcast which can be heard at:

She was also chosen as one of the top coaches in the world by Six-Figure Coach Magazine.

Through the years Ann has educated thousands of professionals through speaking, workshops, seminars, and online platforms as a Speaker.

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